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Service Quality and Governance
This page sets out how Occupational Therapists will maintain service quality, and how this is overseen.
Statement 1
Occupational therapists will maintain and develop their knowledge skills and behaviour and therefore their competence to practice by:
- Taking advantage of opportunities to learn on the job.
- Taking part in staff in-service training programmes.
- Attending relevant courses that have been identified within supervision in line with their RADAR.
- Keeping up to date with current research.
- Reading staff bulletins, newsletters and other material.
- Reading their professional journals and keeping abreast of issues that are relevant.
- Service The OT Service will assist therapists to develop their knowledge skills and behaviour and therefore their competence to practice by:
- Promoting a learning atmosphere.
- Providing regular supervision by a suitably qualified practitioner/ manager.
- Allowing time to attend in service/training external courses. Half a day per month is allowed for Continuing Professional Development related activities be this training, shadowing, reading or maintain their portfolio.
- Cascading information relevant to members of staff.
Statement 2
Occupational Therapists will protect and maintain the safety of those who use their service by:
- Being aware of and abiding by local policies and procedures.
- Carrying out risk assessments when relevant to identify potential hazards and minimising the risk.
- Carrying out incident forms when necessary.
- Encouraging people to voice their concerns by using the complaints procedure.
- Encouraging a no blame culture that will encourage problem solving.
- Working only within their professional competency in terms of education, training and experience.
- Service
- Have clear standards of service.
- Putting in place plans for managing risk.
- Promoting open participation.
- Audit on a regular basis to learn from adverse events and addressing problems identified.
Statement 3
Occupational therapists will provide a service consistent quality in line with local, professional and national standards by:
- Being aware of, taking note of and supporting standards.
- Using evidence based practice.
- Making suggestions for improvements.
- Carrying out their duties in a professional way that will not damage their profession's reputation.
- Behaving with integrity and honesty.
- Respecting other team members.
- Service
- Audit standards on regular basis.
- Maintain complaints policy and identify to patients and carers when needed.
Statement 4
Occupational therapists should provide a service that is of the highest quality and the best value for money.
Occupational therapists/occupational therapy services are required to:
- Monitor the use of resources and facilities, along with the outcomes of the service, to ensure their optimum efficiency and effectiveness.
- Recognise and take opportunities to influence health and social policy and practice to the benefit of those who use the service.